Frequently asked questions

Yes each unit and site is allocated one free parking spot. If you have more then one car or a trailer, boat or large vehicle, please let our team know prior to your arrival so we can allocate suitable parking if possible. We have a small visitor carpark where extra vehicles can be parked, otherwise on the roadside at the front of our park.

We are only a 5 minute walk, or 1 minute drive from the town centre.

We are only a 2 hour drive from Auckland Airport, however please allow extra time in case of traffic and stops.

We allow pets from the 1st May to 1st October (excluding public and school holidays) on Powered and Non-powered Sites only. If you are bringing a pet please let our team know when making your booking. We have a strict policy for pets, please feel free to contact our team if you would like more information on this.

Cancellation Policy: In the event of a cancellation the following will apply to all deposits paid;

Peak Season and public holidays – no refund.

All other periods – free cancellation up to 14 days prior to arrival.

No refund given if the booking is cancelled within 14 days of your arrival.

No refunds given for declining guest numbers within 14 days prior to arrival.

No refund or credit will be given for early departure due to weather conditions.

We highly recommend you purchase Travel Insurance to cover your reservation for cancellation. Contact your Insurance Company or Google search – Domestic Travel Insurance in NZ for more information.

If you would like to cancel or amend your booking please email our team at reservations@coromandeltop10.co.nz with your reservation number and reason for cancelling. Our team will then point you in the right direction depending on if you booked directly with us or through a third party site (cancellation rules differ through different booking channels). Please note we do not alter cancellation rules and a $50.00 modification fee may be charged if you are wanting to amend your booking.

Yes we do have accommodation suitable for groups. We have an Exclusive Group Function Area that is a great option. If you are a school, club, tour or work group, contact our team at reservations@coromandeltop10.co.nz for more information.

The nearest local beach is Long Bay which is a 5 minute drive from our park. This is a tidal beach. The nearest non tidal surf beach is Whangapoua, which is a 20 minute drive.

We are a 1.25 hour drive from Hot Water Beach and Cathedral Cove.

Yes, all rates, whether you are staying in roofed accommodation or on a site include free use of all of our park facilities including showers, kitchens, BBQ’s, heated pool, TV lounge and dump station etc (please see the facilities tab on our website for details of all of our facilities).

You do have to pay for the laundry, it is $4.00 per wash and $4.00 per dry. And the machines take $2.00 coins only.

No, unfortunately our facilities are only available to guests who are staying with us. We do not offer showers or use of our heated pool for an extra charge.

Our pool is heated to 27 degrees. This is an outdoor pool, so we try to keep the cover on when we can to keep it as warm as possible. It is open and we have guests swim in it year round, except for when it is closed for our annual maintenance from the 1st to 10th November.

No we do not allow Charcoal BBQ’s at our park. We have four gas BBQ’s on site available for guest use.

We have a Four Square supermarket located in the town centre, which is a 5 minute walk from our park. Alternatively there is a Pak’n’Save in Thames (1 hour drive) or a Countdown and New World in Whitianga (45 minute drive).

The Driving Creek Railway is a 5 minute drive or 45 minute walk from our park.

We have air-conditioning in all of our self contained accommodation. All of our cabins have a heater and we add a fan to these in Summer.